Effective Date: December 07, 2018
DESCRIPTION OF THE BUYEUNIT.COM PLATFORM
The Platform is a utility payment service application that allows you purchase airtime and pay bills via the web (www.buyeunit.com). All transactions performed are final and cannot be recalled except in the case of a proven fraud and technical error.
Some services on this platform would attract a charge. For a list of services that would attract fees, please click on our FAQ.
FAILED TRANSACTIONS AND REVERSALS
In the event of a failed transaction (i.e. user has been debited for transaction, but value was not received), please send the following details to firstname.lastname@example.org: user’s mobile number, transaction amount, transaction date, transaction type and any other detail we would request to enable us resolve your complaint. We shall use our best endeavors to liaise with the applicable financial institution and telecommunication company to reverse the said sum as soon as possible.
Your email address and phone number supplied at sign-up will be used as a means of communicating information, notices and documents to you.
SECURITY AND UNAUTHORISED USE
You are responsible for all transactions conducted using your computer (personal or otherwise), mobile phone, tablet or other electronic device (“Device”), payment card or account. It is your responsibility to keep all of these secure
All passwords must be kept secret. You are liable for all activities undertaken using your username, associated password or Device. You are responsible for maintaining the confidentiality of all Account information and keeping your Device from unauthorized use.
We accept no liability for any unauthorized use of your Device, payment card or account or any effects of same.
In the event your Device has been stolen or there is an unauthorized access to your payment card or account, it is your responsibility to immediately notify your bank to restrict transactions on your card and account.
In the event your Device has been stolen or there is an unauthorized access to your Buyeunit account, it is your responsibility to immediately log as a ticket on https://www.buyeunit.com/contact-us/
If you dispute any purchase on your card or account, you will be required to prove that the transaction was effected without your authorization and such transaction will be investigated by our Fraud Team once we receive a logged ticket on https://www.buyeunit.com/contact-us/
SUSPENSION OF ACCESS TO PLATFORM
We hereby reserve the right to suspend, restrict, or terminate your access to the Platform (in whole or in part) without any notice or liability in the following circumstances:
Upon receipt of instructions from you to suspend or terminate your access to the Platform
Upon receipt of notification from you that your Device has been lost or stolen
If we suspect the Platform is being used for fraudulent or other illegal activities.
If we are of the opinion that continued access to the Platform will be detrimental to our business.
If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete.
You shall not and shall not permit any person using your Device or account to:
use this Platform in a way that causes or could cause damage or restrict the availability or accessibility of the Platform;
store, copy, transmit, publish or distribute any computer virus, spyware, Trojan horse, worm, keystroke logger or other malicious software via this Platform;
conduct any fraudulent or illegal activities via the Platform;
You acknowledge that by your use of the Platform, we shall be privy to and store some of your personal information (full name, mobile phone number and email address).
We shall use our best endeavors to ensure that your personal information is secure on our systems.
We may use your personal information for:
providing you the service, processing transactions and sending you related information;
providing, maintaining and improving our services;
sending support and administrative messages to you;
responding to your enquiries and requests;
providing customer service;
updating you on products, services, promotions, rewards, and events offered by us and third parties; and
a better understanding of your needs by combining it with information collected from others with the objective of improving on our service delivery.
You hereby consent to the processing and transfer of your information during and after the use of the Platform.
You agree to indemnify BuyeUnit.Com, and its subsidiaries, affiliates, officers, agents and employees for any loss, damages, liabilities, sanction, claims, suits, fines, charges, expenses due to or arising out of any transaction you process through the Platform.
LIMITATION OF LIABILITY
In no event shall we be liable for:
unavailability of the Platform at any time or your inability to use the Platform.
any form of delivery or failure thereof by a financial institution or telecommunication company listed on the BuyeUnit.Com Platform.
erroneous input of transaction details.
any loss arising from any failure or delay in any mobile phone networks or internet service provider or defective Device.
any special, indirect, incidental, punitive, or consequential damages, including loss of profits, however caused.
Under no circumstances shall it be implied that we endorse, sponsor, certify or otherwise guarantee the use of any third party products and/services listed on the Platform. Use and/or purchase of same shall be at your own risk.
WE SHALL USE OUR BEST ENDEAVOURS TO ENSURE THE PLATFORM FUNCTIONS OPTIMALLY AT ALL TIMES AND OUR SYSTEMS ARE FREE FROM VIRUSES, HOWEVER WE CANNOT ENSURE SUCH EXCLUSION AND NO LIABILITY IS ACCEPTED FOR SAME. HENCE IT IS RECOMMENDED YOU PUT IN PLACE YOUR OWN SECURITY MEASURES. WE DO NOT WARRANT THAT THE OPERATION OF THE PLATFORM WILL BE UNINTERRUPTED NOR ERROR FREE, NOR WILL IT BE 100% FRAUD OR FAIL PROOF.WE ARE PROVIDING THE SERVICE “AS IS” WITHOUT ANY EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE SERVICES OR ITS CONDITION, TIMELINESS, FITNESS FOR ANY PARTICULAR PURPOSE OR USE BY YOU. WE DO NOT ACCEPT RESPONSIBILITY FOR THE DELETION OR FAILURE TO STORE ANY USER COMMUNICATION, ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD PARTIES, AND YOU RELEASE US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE IN THIS REGARD.
We reserve the right to terminate, change, suspend or discontinue any aspect of the Platform at any time and without notice.
You are responsible for your connection to the mobile phone networks, the Internet and all costs associated with these connections.